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Privacy Policy

Last modified: December 27, 2022

At Stratenym Inc. (“Stratenym“, “our”, “we”), we know that you care about how your personal information is used and shared, and that is why we are committed to respecting your privacy and helping protect the security of your personal information.

This policy describes the types of information we may collect from you or that you may provide when you visit https://www.stratenym.com (“Website“) or use our services (“Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By using any of our Website or Services, you agree that your information will be handled as described in this Privacy Policy, to the extent applicable. Your use of our Website or Services and any dispute over privacy, is subject to this Privacy Policy and any agreement we have with you, including its applicable limitations on damages and the resolution of disputes. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. Children Under the Age of 18

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us by email at privacy@stratenym.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights.

2. What information do we collect about you for our Website and Services?

We collect and process your personal information to fulfill our contractual obligations to provide you with the Services. We require your personal information to submit proposals and correspond with you and your relevant stakeholders to provide the Services.

We collect the following categories of your personal information:

  • name, e-mail address, telephone number (“personal information“); and/or
  • banking information through our third party service providers.

How Do We Collect This Information?

We collect this information:

  • Directly from you when you provide it to us;
  • From your employer;

Information You Provide to Us 

The information we collect on or through our Website may include

  • Information that you provide by filling in forms on our Website or contacting us through the Website. This includes information provided at the time of registering to use our Website or requesting further services. We may also ask you for information when you report a problem with our Website or Services.
  • Records and copies of your correspondence (including email addresses), if you contact us.

Information We Collect About You From Third Parties

We may also collect data from third parties we use to publish our advertisements or to analyze your interest in our Website and Services, such as Google Analytics, Mailchimp, Hubspot, Facebook, Twitter, and LinkedIn.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide our Services to you, to facilitate the features on our Website, to communicate with you about your use of our Website or Services, to respond to your inquiries, to manage your account, to send you information that you have requested, and for other customer service purposes.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To send you information based on your relationship or transactions with us, notify you about changes to our Website or Services, provide customer support and respond to your inquiries.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

4. When Do We Disclose Your Information?

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To Our Affiliates. As permitted by applicable law and as contractually agreed between us, we may share your personal information with our affiliated entities. Those entities may market their products and services to you, but their use of your personal information will be governed by this Policy.
  • To Contractors, Service Providers, and Other Third Parties. Only to the extent we use these to support our business and with those who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To Satisfy Your Requests. To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also share your information in the following circumstances:

  • In Response to Legal Process. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To Protect Us and Others. We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Agreement or this Policy, or as evidence in litigation in which we are involved.
  • Aggregate and Anonymous Information. We may share aggregate or anonymous information about users with third parties for research or similar purposes.
  • Legal Purposes. To enforce our agreement with you; for example, to protect the security of our Services, as required by law or when we believe that disclosure is necessary to protect our rights.

5. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

6. Accessing and Correcting Your Information

You can review and change your personal information sending us an email to privacy@stratenym.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except after our engagement by you is complete. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

7. Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.

[California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@stratenym.com.]

8. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

9. Retention

We will keep your personal information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. When a project is complete and the contractual relationship remains dormant for an extended period of time, we will delete the personal information and related data.

We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained personal information will remain subject to the terms of this Privacy Policy.

10. Your GDPR Rights

Your rights as a data subject

You as a data subject have many possibilities to impact how your personal information is being processed. You can:

  • Request access to your information we process
  • Withdraw your consent if our use of your information is based on consent
  • Request that your information to be deleted or for you to be forgotten (right to erasure)
  • Request that we correct or change your information. As a user you may also do this by logging in to your account.
  • Limit, restrict or object to our use of your information
  • Access your information and/or receive it in a machine-readable form
  • Subject to applicable law lodge a complaint with your local data protection authority.

Please note that if you request to remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.

Identity and contact details of the Data Controller

If you have any questions about this Privacy Policy or the use of your personal information, you are always welcome to contact us by email at privacy@stratenym.com. You will also reach our Data Protection Officer at the same address.

11. Your California Privacy Rights

You have rights which impact how your information is being processed, including:

  • The right to know what information is collected, used, shared or sold;
  • The right to delete (erasure right) information processed by us;
  • The right to opt-out of the sale of your information. If you are under the age of 16, we will only sell your information if you opt-in, with your parent or guardian consenting if you are under 13;
  • The specific personal information right to request a copy of the specific personal information collected about you during the past 12 months; and
  • The right to non-discrimination in how we provide the Services to you when you exercise any of your rights under the CCPA.

Submitting a personal information or erasure request

You may ask us to disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your identity as a user of our Service, we can disclose that information to you. You may also make a request to have that information erased or deleted.

You may make these requests by completing this Request Form or you may call us toll-free at 1-877-280-5383 , during regular business hours. If no one picks up, we are probably busy with another user, so please leave a message with your name, query and contact number for us to return your call.

You can make a request for your information twice every 12 months. If you are making an erasure request, it will help us if you include details of the information you would like erased. We may need to ask you for additional information to fully identify you. If we can’t identify you, we may not be able to erase your information.

Please note that we do not sell your information. If you request that we remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.

We will respond to you on these requests as quickly as received your note but it may take us up to 45 days. If we need more time than that, we will let you know.

12. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. An example, some of these measures include:

  • Our servers use 256-bit Advanced Encryption Standard (AES) encryption for data during storage and transmission;
  • We limit our own access to your personal information by ensuring that only authorized persons have access and such access requires a secure password. Only employees who “need to know” in order to fulfill their job requirements have access to your personal information; and
  • We train our employees to keep clients’ personal information private and confidential.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

We also transfer data to the third-party service providers described (“Sub-Processors”) who we use to provide our Services. Their use is limited to the service indicated. including:

Entity Jurisdiction where data is transferred Scope of services (subject matter, nature, and duration of processing)
Microsoft Canada Inc. Canada Microsoft 365 (Exchange, SharePoint, Teams) for email, file storage, messaging
Google Cloud Canada Corporation USA Google Workspace for file storage
Hubspot Inc. USA Client relationship management
The Rocket Science Group LLC d/b/a Mailchimp USA MailChimp for email and marketing Automation
Intuit Inc. USA Quickbooks for invoicing

13. Changes to Our Privacy Policy

We may change the Policy from time to time due to changed or updated legislation and/or business standards. All changes to this Policy are posted on this page and we encourage you to review our Policy regularly to stay informed.

14. Contact

To ask questions or comment about this privacy policy and our privacy practices, contact us at: privacy@stratenym.com